f a q
When is the order deadline?
The deadline is Saturday @ 3PM and your meals are cooked on Monday or Tuesday. If you order after the deadline, your meals may not be cooked until the following week but please feel free to email us and ask. If we can fit you in, we will!
What day will my meals be ready?
If you are having your meals delivered, they will be cooked and delivered based on your location (listed below).
If you are picking up your meals from the kitchen the day will depend on when you order, your order size and the amount of meals we have to cook. We try to get every one on the day they want but we are grateful for your flexibility and understanding. We can only cook/deliver so many meals in a day and try to take care of our clients/regulars first. You will be notified via email by Sunday night.
Where and when do you deliver?
Monday – Derry→Londonderry→Windham→Salem→Hudson→Nashua→Milford
Tuesday – Manchester→Merrimack→Amherst→Nashua→Hollis→Brookline→Milford
Delivery starts at around 4. We do our best to deliver during the late afternoon/evening when you might be home. Because our order volume and delivery route vary, the time your meals will be delivered may also. We will send you a text earlier in the day to let you know when we will be by to drop off. But please plan for around 4/5/6PM based on the route above.
What if I won't be home for delivery?
We would ask that you please leave a large enough cooler (preferably with ice) to store the amount of meals you ordered! Some of our clients also give us access to a garage fridge which is of great help.
How does pick-up work?
You can pick up your meals from the kitchen (35 Manchester rd., Derry NH - next to Romano's) from 12PM-3PM. You will receive a pick-up-ready email and you can plan to come by anytime during the pickup window. Come right on in through the door and we will greet you/ask for your name and off you go with your meals!
Do you customize meals or allow substitutions?
At this time we do not customize meals because of the amount of meals we have to cook. It can be overwhelming/confusing if we have to do special requests; however you can absolutely ask and we will honestly tell you if it's doable or not!